Falken Tire
  • 07-Aug-2017 to 06-Oct-2017 (PST)
  • Sales
  • Rancho Cucamonga, CA, USA
  • Hourly
  • Full Time

Sumitomo Rubber North America, based in Rancho Cucamonga, California, is a leader in Ultra High Performance, Light Truck, Touring and All-Season vehicle tires and motorcycle tires developed and produced for a wide array of motorcycle, popular cars, trucks, off-road and crossover vehicles. The company markets its tires by utilizing multiple motorsports programs drifting, sportscar racing and off-roading as a technological platform to highlight strengths, capabilities and to improve its products. A subsidiary of Sumitomo Rubber Industries, Sumitomo Rubber North America distributes its products through seven strategically located centers across the United States in Southern California, Illinois, New Jersey, New York, Texas, Tennessee, and Florida.  www.falkentire.com.

Position Summary

The Customer Service Representative is responsible for providing excellent Customer Service answering calls in a courteous and efficient manner and when processing orders. Responsible for following up of all customers or other requests received internally or externally via email or mail efficiently in writing and via telephone with a sense of urgency and with a professional attitude.  Communicate with all departments regarding timely order release, pricing and shipping requirements and any other special needs.  Request Credits/Debits due to invoice discrepancies and return requests due to miss-shipments.  Communicate product availability, inbound data, features, benefits, warranties, general sizing/fitment and application.  Maintain department reference guide for all customers with most current account information and training of backup personnel.  Acquire knowledge of the SRNA website to seek information and assist customers in use of site.  Generate routine and as needed reports.

Minimum Qualifications

Minimum of three (3) years of Call Center in-bound experience/training. Must be detailed oriented as well as self motivated.  High School Diploma or equivalent (GED), a Bachelor's degree preferred, or related field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Must be proficient in MS Office (Word, Excel, and Outlook), as well as 10-key by touch. Must have basic math and accounting skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. . Must have excellent communication and customer service skills, knowledge of SRNA product or website, and the ability to handle high volume inbound customer phone calls.


Falken Tire
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